Start-Up Genome Project

If you spend much time with Web entrepreneurs or investors these days, it quickly becomes clear that "pivot" is the hottest term in Silicon Valley. It signifies a young company's shifting of focus, and everyone has an opinion about whether it's something start-ups should be doing or not. The answer, it seems, is yes. And as long as it's done at the right pace, it can even be an extremely lucrative and important step. In fact, young Web outfits that pivot once or twice can raise two-and-a-half times as much money, see 3.6 times the user growth, and are half as likely to scale too soon than start-ups that either never pivot or that do so more than twice.

That was one of the major conclusions of the initial report of the Startup Genome project, an initiative put together by a group of Silicon Valley investors that aims to identify the DNA of successful Internet start-ups and the teams and investors that build them.



The project began last December as an attempt to "find a way to accelerate start-ups in a scalable way," said Bjoern Herrmann, one of the leaders of the Startup Genome project. It was initially a survey of about 50 start-ups, but over time, the team's ambitions grew, and as the crew set out to codify what works and what doesn't with Web start-ups, its research grew to include surveys from more than 600 companies.

Today, Herrmann and his partners on the project--Max Marmer and Ron Berman--released the first version of their study (PDF), a 59-page volume that breaks down the experiences of those 600-plus ventures and draws some very clear and potentially actionable conclusions.

The authors of the report acknowledge that there have been previous attempts to isolate the winning strategies of successful Web outfits, including Eric Ries' Lean Startup and Steve Blank's Customer Development project. But, the report's authors write, none of these efforts have given would-be entrepreneurs much more than the initial patterns of how a start-up should be built.

"Most founders don't know what they should be focusing on and consequently dilute their focus or run in the wrong direction," the report says. "They are regularly bombarded with advice that seems contradictory, which is often paralyzing. And while start-ups are now gathering way more qualitative and quantitative feedback than they were just a few years ago, their ability to interpret this data and use it to make better business decisions is sorely lacking."

And that's why, the report continues, the Startup Genome team set out to build the "flexible framework that enables the integration of the principles, methodologies, and wisdom that have been discovered about how to create a successful start-up."

The major conclusions 
The full 59 pages of the report are probably going to be read only by certain investors and entrepreneurs. But for those short on time, there are a number of main conclusions, starting with the idea that Web start-ups tend to pass the same kinds of development milestones, and that those that skip those steps tend to perform poorly. "They tend to lose the battle early on by getting ahead of themselves," according to the report.

(Credit: Startup Genome Project)

Here are some other major conclusions:

• "Founders that learn are more successful: Start-ups that have helpful mentors, listen to customers, and learn from start-up thought leaders raise seven times more money and have three-and-a-half times better user growth."

• "Many investors invest two to three times more capital than necessary in start-ups that haven't reached problem-solution fit yet. They also overinvest in solo founders and founding teams without technical co-founders, based on our indicators that show that these teams have a much lower probability of success."

• "Solo founders tend to stick to their original concept way too long and take much longer to reach scale. Compared with a founding team of two, they are 2.3 times less likely to pivot, and take 3.6 times longer to reach the scale stage."

• "Business-heavy founding teams are 6.2 times more likely to successfully scale up with sales-driven start-ups than with product-centric start-ups. Technical-heavy founding teams are 3.3 times more likely to successfully scale up with product-centric start-ups with no network effects than with product-centric start-ups that have network effects."

• "Balanced teams with one technical founder and one business founder raise 30 percent more money, have 2.9 times more user growth, and are 19 percent less likely to scale prematurely than technical- or business-heavy founding teams."

• "Start-ups that haven't raised money overestimate their market size by 100 times and often misinterpret their market as new."

In addition, the report divvies most Internet start-ups into six discrete development stages, each with several substages. "This creates a kind of directed tree structure and allows for more granular assessment by being able to pinpoint the main drivers of progress at each stage."


Those six stages are Discovery, Validation, Efficiency, Scale, Profit maximization, and Renewal.

(Credit: Startup Genome Project)


Does it make sense? 
It's all well and good to compile a study like this, but the work done by the Startup Genome team is clearly only as good as its data. The question is, do their results matter in the boardrooms and offices of Silicon Valley and beyond?

To be sure, the report is just out, and it's too early to reality-test its conclusions. But the team did share an early version with a number of independent successful Silicon Valley investors and entrepreneurs, asking each to evaluate the report's advice.

At least two of those who've seen the report cautiously suggest they think the Startup Genome project is on to something.

"A lot of these things make sense," said Ilya Fushman, a principal at Khosla Ventures. "Are they actionable, or are they going to get someone to stop what they're doing and re-evaluate? And I think at the end of the day, if you look at the state of start-ups now, you have a very broad gamut of founders with varying levels of expertise, and at the very early stage, this can be helpful to start-up teams, especially with teams out of university." Some, of course, may look at the major conclusions and think that there are few surprises. But whether that's true doesn't mean entrepreneurs can't learn from them.The conclusions are "sort of obvious once you think about them," Fushman said, "but the question is, does everyone think about them? The answer is, maybe they do, maybe they don't."

And that's the key to the report, it would seem: to get people thinking about the process of building a company and to shine a light on the things that work and those that don't, and to give would-be founders some ideas of what they might do, and what they should stay away from, if they want to be successful.

(Credit: Startup Genome Project)


"I buy the [report's] major conclusion, that start-ups evolve in phases and that awareness of the phase you are in helps to focus the founder's attention and increases the likelihood of success," said Soeren Stamer, a board member at the European think tank the Lisbon Council and CEO of a start-up called Yokudo. "Some of the results are very helpful [for raising] red flags for a team: pivoting too often, not at all, etc. Again, that is helpful to create awareness and constructive discussion within a founding team."

But Stamer also pointed out that start-ups should be wary of thinking that if they follow the conclusions in the report to the letter they will automatically be successful. After all, the report is merely a framework, as Herrmann put it, and its data points more to averages of what has worked in the past. There is no substitute for real experience and expertise. As he put it, founders should be careful not to conclude, "we have to pivot two more times to be in the green zone."


What's next? 
The initial report is out, but Herrmann said it's just the beginning. Though more than 600 start-ups participated in the survey, there are countless others in Silicon Valley and elsewhere that could contribute their own data, and the Startup Genome project is now going to work on a second, larger survey. At the same time, Herrmann said he thinks the report is a "pretty significant map" that could give a lot of people "a better understanding of the world of entrepreneurship."

The team is also considering repackaging the data as a free product that would give investors a dashboard through which they could assess the start-ups they're funding. Ultimately, Herrmann said, the project is about helping to pinpoint some key elements of successful start-ups in a measurable way that could help future innovators as they get started in business.

"We've reached a critical mass of people who have been describing certain patterns of entrepreneurship," he said, "and we're seeing entrepreneurship evolving as a science. For the first time, [we've started] to develop specific repeatable patterns for entrepreneurs building high-tech start-ups."

via : : http://news.cnet.com/8301-13772_3-20066256-52.html#ixzz1NuhR2MPn

Top 10 Tech Investing Trends For 2011

This post by 500 Overlord Dave McClure was originally published on Reuters.

I bring you the top 10 tech trends for 2011:

1. (Way too many) Groupons, social games and photo-sharing apps

Unimaginative VCs — which is to say, all of us — tend to start the new year off throwing good money after bad on last year’s tired and expired ideas. 2011 will be no exception for “innovation imitation” with more group-buying ecommerce plays, more social game startups, and yet even more ways to do photo-sharing on Facebook and Twitter, now new and improved with 37 shades of yellow-gray filters. Bah humbug. My first easy and obvious prediction is that VCs will waste a ton of money chasing hundreds of new “me-too” startup ideas. Nothing new here Kmart shoppers… let’s move along.

2. Commerce and coupons for location-based services (LBS), aka “The $5 check-in”

While there have been a “bajillion” startups pitching “check-ins” and location-based services in 2010, I really believe 2011 is the year we see this category finally get some legs and take off. Why? Because companies are finally starting to provide discounts and coupons to customers via mobile devices. And once the affiliate market develops for exchanging location and profile data, we should see more people adopting check-in behavior to qualify for discounts and loyalty programs for their favorite online services. As I wrote earlier this year in a post called “Check-ins are coupons”, once financial incentives are combined with existing game mechanics, we’ll start seeing mainstream usage for services like Foursquare and Facebook Places. Going forward we will see an explosion of LBS innovation after Google, Facebook, and other platforms begin pushing revenue incentives for apps that facilitate location data.

3. Crowdsourcing: The Web-enabled mass assembly line

The Internet is a great platform for distribution, but now you can use it to reach not only customers, but also workers — it’s called crowdsourcing. While Amazon Mechanical Turk has been around for a few years enabling access to thousands of remote workers, new startups like Crowdflower (disclosure: I’m an investor) offer platforms for managing the distribution of small, specific tasks to a large and scalable workforce around the world.  By combining the Web with an “on-demand” workforce companies can grow rapidly, remixing both digital and human to weave an entirely new fabric of business services.

4. URLs for IRL: enabling the Internet of “things”

Yet another innovation around integration: the offline world is quickly becoming stapled into the future by combining physical representations with digital ones. Imagine if everything you touched, held, or viewed in real life became a separate online addressable entity… kind of like slapping a sticker with a URL onto anything and connecting it to the Web. Not quite cyberspace, rather this augmented reality is how we are building out the real world online, and subsequently can deliver benefits of identification, indexing, categorization, discovery, and location to the offline world. This new and enhanced Internet enables offline discovery and navigation of many previously hidden real-world resources.

5. The Emergence of global languages and geographic arbitrage

Current estimates suggest more that two billion people around the world use the Internet via PCs, and including mobile phones perhaps three billion people are online, or around half the entire population of the earth. As shown by this infographic, English and Mandarin dominate the online conversation with close to 500 million speakers online and more than a billion offline. Also growing in online influence: Spanish, Arabic, Hindi, and Portuguese. What’s interesting is that these languages also seem poised to drive cultural trends globally. Looking at average GDP and Internet penetration by language, we can map out a geographic playbook for any Internet startup to prioritize how they lay the online smackdown on the planet, and use geographic arbitrage to move the point of innovation, production, and transaction to optimal locations.

6. YouTube killed the video star: Distribution and monetization of online video

After years of free online video via YouTube, you’d think it’s impossible for anyone to make money online. But on the contrary: Apple, Netflix, and Hulu are laughing all the way to the bank, and even YouTube itself is rumored to be close to break-even. Massive distribution and monetization platforms are now a reality for online video, which should translate into tremendous opportunities for startups. Expect more innovation and development to come in the future, particularly as millions of iPad and other tablet devices become more common mainstream. Here’s lookin’ at you, kid.

7. More iPads, iPhones, iOs Apps and more Android on the way

Apple continues to be an irresistible force of nature when it comes to consumer computing devices and application platforms. Bloggers are already arguing whether Apple will “only” ship 45 million iPads in 2011, or whether they’ll exceed 50-60 million units. Nice problem to have for a product that’s barely a year old, eh? At the same time Android devices are growing in popularity, and seem likely to compete effectively with Apple for mobile application dominance. Regardless, both platforms will be driving huge amounts of user and developer activity, and the future couldn’t look brighter for startups focused on mobile apps and services.

8. Design is the new black: The growing importance of user experience and design

Along with Apple’s success — or perhaps because of it — design has become a critical skill for startups. Apple-fanatic obsession with simplicity and user experience has also become a priority for consumer-focused startups in particular. The most notable example of this is one of my former portfolio companies, Mint.com, acquired by Intuit in 2009. As with Apple, the Mint team had a never-ending passion for design and UX (user experience), and many people attribute much of Mint’s successes to their unique and compelling Web design. I expect the design trend to continue and even accelerate; look for growing and continuing investment in design-driven and UX-driven products.

9. Family 2.0: Apps for kids and grandmas

Better design and better user experience has made it easier for new audiences to start using the Web, particularly the young and the old. My kids – now 3 and 5 – have become big fans of using the iPhone and iPad, and when I watch them their experience is so natural and easy. They never had to read a manual, they just started touching and swiping and pinching – it was magical. But while kids have become easy and eager adopters of these devices, there remains quite a large amount of education content and apps to deliver. And not just for kids, but also for older folks too. More seniors are also getting on board with new devices, so expect a growing market for users of all ages.

10. Facebook is dead. Long live Facebook.

Some folks continue to complain that Facebook is overvalued, or Facebook has jumped the shark, or Facebook app development is challenging and the rules change constantly. To these folks I say: stop whining, get over yourselves, and get to work. Facebook is an unstoppable juggernaut that is dominating our online experience. While Twitter certainly has grown by leaps and bounds, it’s impossible to ignore how significant Facebook has become as a familiar and frequent online environment… for everyone. And generally, this is a good thing. While the idiosyncrasies of the Facebook platform change all the time, it’s worth the effort. And regardless of whether you’re building games or productivity, there is no question that enabling access and distribution through the Facebook ecosystem is a positive benefit for both developers and users. Expect more Facebook Connect and “like” buttons popping up in a neighborhood near you.

via : http://blog.500startups.com/

What Tablets Can Do for Marketers...

Opportunity for immersive experiences

Less than a year ago, the tablet category essentially did not exist. Though many companies had experimented with tablet-like devices—and ereaders were already a proven entity—no one had created a gadget that people would actually pay for and use. Enter Apple’s iPad. eMarketer expects worldwide tablet sales to reach 81.3 million units in 2012, up from 15.7 million in 2010. The iPad, which essentially revitalized the category, will remain the market-share leader through the forecast period, with an expected 69% of the global market in 2012, down from 85% in 2010. Consumers in the US will be big drivers of tablet sales, accounting for 62% of all tablets sold in 2010.

Tablet and iPad Sales Worldwide, 2010-2012 (millions of units, % of total and % change)

“Because tablets offer so many ways of engaging with content, they represent a huge opportunity for marketers,” said Paul Verna, eMarketer senior analyst and author of the new report “Tablets: New Screens for Marketers.” “Some brands have experimented with the format by advertising in iPad editions of popular periodicals. Nevertheless, many brands are sitting on the sidelines waiting to see how the tablet market develops.”

Nielsen survey noted that iPad users were more likely than users of iPhones and other connected devices to click on ads of various types, including video, text, multimedia and interactive.

Receptivity to Advertising Among US Mobile Device Users, by Device, 2010 (% of respondents)

Marketers who take the plunge into tablet advertising will be rewarded with an audience that is engaged, predisposed to the “wow” factor and primed to purchase. The demographic profile of a typical tablet user is high-income, 18 to 34 years old, male and more likely than average to respond to an ad by completing a purchase, whether through a tablet app, a website or a phone.

“Just as Apple seized the early-mover advantage by launching a groundbreaking product without the certainty of metrics, brand marketers can edge out the competition by making a bold entrance on the tablet stage,” said Verna. “Some improvisation may be required, but the potential rewards far outweigh the risks.”

The Emerging Online Giants

Internet investment's new champions

DST, Naspers and Tencent have made promising internet investments in many emerging markets. Now even Western internet financiers are emulating them

THEY may not have the name recognition of a Google or a Yahoo!, but they can claim to belong in the same league. The websites of Digital Sky Technologies (DST) account for more than 70% of page-views on the Russian-language internet. Naspers is Africa’s biggest media group, both offline and online. And Tencent is China’s largest internet company by market capitalisation—and the third-largest in the world.

Now these firms are increasingly making their presence felt beyond their home markets. Between them they have invested in dozens of internet firms around the globe. The most adventurous of the three, DST, has already moved west—and paid top dollar for stakes in fast-growing American companies, notably Facebook, the world’s biggest social network.

At first glance the three firms could not look more different. DST was created in 2005 when two Russian internet investors, Yuri Milner and Gregory Finger, pooled their interests in mail.ru, a Russian web portal. Today the firm controls many of the country’s leading websites and boasts an interesting mix of owners, including Goldman Sachs and Alisher Usmanov, a Russian billionaire, who holds 27%.

Based in Cape Town, Naspers is nearly 100 years old and is the publisher of the Daily Sun, South Africa’s biggest newspaper. But it is one of the most ambitious old-media companies anywhere in its move online. It still makes most of its sales—28 billion rand ($3.6 billion) in the year to March—from print and pay-television, but it uses the cash to buy online firms.

Tencent hails from Shenzhen, near Hong Kong. Founded in 1998, it had revenues of $1.8 billion in 2009. Although best known for QQ, a popular instant-messaging service with 567m users, much of its profits come from online games and a virtual currency, called Q coins. Users purchase this with real money and use it to buy digital wares, such as virtual weapons to increase the powers of their avatars.

Despite their differences, the three firms can be seen as a block. For one thing, they are financially intertwined. Naspers owns part of mail.ru and was an early investor in Tencent, of which it now holds 35%. In April Tencent invested $300m in DST, giving it a stake of more than 10% and DST a valuation of about $3 billion. Tencent also has an interest in the Indian arm of MIH, Naspers’s internet division.

What is more, the firms are on the same mission: finding promising internet companies in countries where Western investors rarely dare to go. DST’s territories are Russia and its neighbours, most of which are home to one of its collection of companies; these include social networks such as VKontakte.ru and Nasza-Klasa.pl. Naspers has the largest portfolio of internet firms in developing countries, for instance in Brazil (BuscaPé, a comparison-shopping site), India (ibibo, a social network) and at home in South Africa (24.com, a portal). Tencent has so far been the most cautious of the three. Besides its recent investment in DST it has some minority stakes in games companies, such as VinaGame in Vietnam.

This international presence allows the firms to apply lessons they have learned in one country to another. “We spend an enormous amount of time on sharing knowledge,” says Antoine Roux, the boss of MIH. For its part, DST knows which web businesses work and how much room for growth they still have, given a country’s GDP and internet penetration. Alexander Tamas, a partner at DST, calls this “geographical arbitrage”.

In Russia DST has seen how quickly social networks can grow: latecomers to the internet, many Russians skipped e-mail and went right to social networks to communicate online. With advertising roubles in short supply, DST’s companies also experimented early with other ways of making money from social networks and online games, such as charging for services and selling virtual goods. In December it merged mail.ru with Astrum Online, a gaming firm—in effect forming a Russian Tencent. Free communication tools such as instant messaging create the audience that then pays for other services and virtual goods, Mr Tamas explains.


Tomorrow, the world

It was only a question of time before one of the three firms tried to apply these emerging-market lessons in the West. DST has been the pioneer, for several reasons. Its partners learned their trade in America. It intends to go public one day. And it saw an opportunity: after the financial crisis, conventional investors were cautious and did not fully realise how fast social networks, for instance, would grow.

One further factor was essential in helping DST to gatecrash the party of the handful of private-equity funds, such as Elevation Partners, TCV and Silver Lake Partners, which typically provide successful American internet firms with additional cash. DST’s corporate structure allows it to act quickly, and to make offers that are hard to refuse. In the case of Facebook, it agreed to what at the time seemed a high valuation, waived any right to special treatment should things go wrong and was willing to buy stock from employees. That is especially popular with young internet firms. It allows founders and key employees to make money without having to sell the company or go public prematurely. “This is an IPO substitute,” explains Mr Milner, adding that DST’s investments give firms more time to focus on their product rather than thinking about a flotation.

Will DST’s strategy work? Buying into Facebook certainly looks like a smart move. DST has spent an estimated $800m for a stake of about 10%. When Elevation Partners recently invested $120m in Facebook, that deal put the company’s value at $23 billion, implying that DST’s investment has almost trebled.

In contrast, analysts say, DST may have overpaid for Zynga, the world’s largest online-gaming service, and for Groupon, a website that aggregates buyers and gets them special deals. Yet sceptics may again underestimate how quickly both can grow and what Zynga, for instance, is worth in combination with Facebook: taken together they look much like Tencent. In May, after lengthy negotiations, both firms agreed that Facebook Credits, the social network’s currency, would be accepted in Zynga’s games.

A bigger problem for DST may be that some see it as Russian—and thus “murky”. To counter this the firm has gone to great lengths to be open, inviting executives from firms in which it wanted to invest to Moscow to look at its books. The success of this strategy is demonstrated by the quality of its recent deals and its co-investors, which include such noted venture-capital firms as Accel Partners and Andreessen Horowitz. Even so, DST’s national origin could still matter as the firm makes further investments. Authorities in Washington, dc, are reportedly worried about DST’s latest acquisition: ICQ, an instant-messaging service previously owned by AOL.

However DST fares, it seems to attract copycats. Before Elevation Partners invested in Facebook, it had already cut what is now called a “DST deal” with Yelp, a fast-growing user-review site for local businesses. And although Naspers does not intend to make any investments in Western countries, Tencent may follow DST in doing so. Martin Lau, Tencent’s president, recently said it would step up its forays abroad—which has led to talk that it may be interested in buying Yahoo!.

Conversely, the apparent success of the three emerging-market internet pioneers may prompt Western venture firms to take more interest in developing countries. Tiger Global Management, a New York hedge fund that is also a shareholder in DST, has already specialised in investing in start-ups beyond the West’s well-known technology clusters. Clearly, internet investing is going global and the West is losing its monopoly, not just in thinking up clever ideas for web businesses but in financing them.

via : The Economist - http://www.economist.com/node/16539424

How Apple took the high ground in the battle for the global digital living room

Google and Microsoft are gaining, says an analyst. Sony, Amazon, Samsung are dark horses

Source: UBS Investment Research

Apple's (AAPL) tightly integrated software and content ecosystem is the template by which a UBS team led by Maynard Um judged the key players in the battle they see "brewing among the mega caps to own the consumer" in what they call the global digital living room.

"We believe the 'holy grail' for these vendors," they write in a 48-page report issued Friday, "is to provide users with seamless access (eventually through the Internet or so-called 'cloud') to all types of content across all types of devices (anything with a screen) anywhere and at all times. It is what we dub the Global Digital Living Room. Unlike in past years, technology and ecosystems are now enabling this to be a reality. While the race is still in the early stages, we believe Apple, Google, and Microsoft are the early leaders in the group -- each with strengths and weaknesses in different areas -- and a number of 'dark horses' including Sony, Amazon, and Samsung. However, the early leaders are the ones that have 'glued' or are in the process of 'gluing' the content together with the hardware through end to end ecosystems.

We believe the barriers to entry for standalone new entrants are rising and see a number of more vertically focused companies that make their own operating systems such as Research In Motion, Nokia, and Hewlett Packard (via the Palm acquisition) as currently more challenged to compete either given their lack of media-generated content, limited strategy across multiple devices, or, perhaps most importantly, the need to invest heavily to 'keep up with the Joneses' - namely Apple, Google, and Microsoft.

The report goes on to analyze each of the players' current position using the diagram above as its starting point. Only Apple's is mostly green (for "strong"). Google's (GOOG) and Microsoft's (MSFT) have large areas of yellow (needs improvement). Amazon's (AMZN) is mostly red (no solution).

Below: The report's summary of how Apple took the high ground.

With content, in our view, currently being the key pillar, we believe Apple has generated an early ecosystem lead, having pioneered the a la carte music purchase model via iTunes. Apple has leveraged that content to create its ecosystem (i.e., iTunes as a central content repository) that allowed seamless transfer of music to multiple devices -- first iPod and then to iPhone. The introduction of the App Store then built upon the early successes and installed base, which we believe has also been a key driver to the iPad's success.

With more than 160 million iTunes accounts, Apple has built a strong user base that we believe, in part, is captive because of the investments users have put into the ecosystems from a time and dollar perspective as well as familiarity and ease of use. We believe Apple is the benchmark by which others will be judged. Although we believe much of the music within iTunes libraries are likely "ripped" by users, we believe there have been increasing music purchases, some of which may be DRM'd. These purchases that are not transferrable to other media devices could make switching costs higher. The same principle applies to applications. Apple has gained a head start with the rapid success of its App store. While many of the apps users download are free or relatively inexpensive, they still represent an investment into the Apple ecosystem as these applications only work on iOS devices and searching for and downloading the same apps on other platforms could be time consuming.

With iTunes, Apple has created a hub that users use to store, transfer, sync and manage all of their content across multiple devices. The ability for a user to purchase one song and then be able to play that song on their PC's, tablet, smartphone, TV, and music player is a very attractive value proposition for iTunes users. While other competitors (such as Google and Microsoft) are not far behind, in our opinion, no other company currently offers as much content that is as seamlessly integrated on such attractive platforms as Apple does.

Google searches for a way into social networking

Google, Facebook

 

Schmidt, well-known for being a straight talker, failed to scotch the well-circulated rumour, simply saying he "had nothing to announce". No denial there then.Matt Brittin, Google's UK chief, also had a similar "no comment" response in an interview with The Daily Telegraph last week. He went one step further though, arguing that the global market was big enough for more than one social network.

"Facebook is an absolute phenomenon but there are other social networks which are successful too. We've got Orkut, which is fantastically successful in India and Brazil. And Bebo is successful in other countries," he said. "It's a phenomenon that is with us to stay. I think what we'll see is the internet becoming more of a social place, as well as people being social within the context of social networks." As Brittin suggested, Google Me would not be the first social network attempted by the company. As he said, it already has Orkut, which is very popular in South America and earlier this year it launched the somewhat ill-received Google Buzz.

The latter, which gave users a ready-made circle of friends based on their most frequent email and chat contacts in Gmail, was heavily criticised because it revealed to the world who each user emailed the most without prior permission. Subsequently Google apologised and disabled that particular feature of Buzz. There is very little known about how Google Me would work. Technology pundits have been speculating wildly – with talk of a service which pulls together all of the Google properties, such as YouTube, maps and profiles, into one central hub.

Speculation aside, what is really crucial to understand, is why it is so necessary for Google to crack social networking, the main piece of the digital jigsaw which has so far escaped it. When Google began crawling the web in 1998 – building its reputation as the most thorough search engine online – the internet was a largely open place. There were no massive walled gardens. It could get access to the majority of data it needed to in order to make its now hugely successful advertising proposition valuable and valid. Fast forward 12 years and Facebook is on the verge of its 500 millionth profile being created and accounts for a huge amount of time people spend online. It is one big online walled garden which Google cannot get access to. Inside those walls is some of the most valuable data available anywhere on the web – because it's personal. People have chosen to post that information about themselves and it's on this hugely insightful base that Facebook is trying to build its advertising proposition upon. Yes, it may have had to do some backtracking with its recent privacy settings backlash, after users were forced to make certain things known about themselves, but this is a new web with new rules. Google's model of crawling the web – which means collecting information about people based on their web activities across sites it can monitor – and then selling advertising against those profiles, is still hugely lucrative. However, Google has a declining ability to see people's true behaviour, and even character, and needs to finally crack social networking's true commercial value, before Mark Zuckerberg, Facebook's CEO, does. That's if it wants to stay ahead.

It's not just Google that is trying to unlock the value of social networks for its commercial gain – many other businesses will also need social networks on their radar. A new study published last week by Regus, the office supply company, found that 40pc of businesses around the world have successfully used social networks to win new customers. However, that figure falls to 33pc when applied to the UK market. Regus analysed 15,000 companies' activities around the world and found that companies were using Facebook to pitch for new business and communicate with potential customers – and actually succeeding.The survey also found that 27pc of businesses worldwide have set aside a proportion of their marketing budget to invest in members of their staff to build a strong brand presence on social networks. This research clearly shows that display search advertising is not the only way to spend money from the digital pot as there can more meaningful methods of spreading the investment – both inside and out of the web's walled gardens. Businesses must be committed to this type of activity though. It is not enough to have a token scour of potential customers' profiles or brand pages, or sporadically update their own company profiles. Companies will only get as much out as they put in. Old rules apply in that respect. Sheryl Sandberg, Facebook's chief operating officer, told companies last October at the Web 2.0 conference in San Francisco: "Keep up with it, every day, three or four times a day," she said. As regularly as people interact with their personal profiles on Facebook, businesses must do the same. Google knows this and that's why it needs to crack this space – both for its own search engine's visibility levels and the chance to enter a new market. But it is also very familiar with social network's biggest barrier to striking it really rich: privacy.

Facebook may have simplified and slightly tweaked its privacy settings in May but confidence was shaken across its membership. Concerns about privacy on the social network were running so high that 60pc of the 1,588 Facebook users questioned by Sophos, a computer security organisation, in May before the changes were announced, said that they were considering deleting their accounts on the social networking site. A further 16pc said they had already stopped using Facebook because they felt they had inadequate control over their data, while a quarter said that they would not be quitting the social networking site, which has almost 500m users worldwide. If Google can really learn from both its own mistakes post the Buzz debacle and Facebook's blunders, Google Me could become a very powerful alternative to the biggest social network in the world.There is still a small chink in the mighty Facebook's armour and Google needs to seize it before the moment fully passes. With its powerful network of sites, which millions of people use every day, it certainly has the infrastructure. Businesses need to keep their eyes peeled and get in on what could be the next big digital chapter. And fast.